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Refund Policy 

Effective Date: November 9, 2025

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1. General Statement

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At BungaMust-Dijital, we provide high-quality digital products, including but not limited to:

  • Design files, templates, and graphics

  • E-books, guides, and digital tutorials

  • Software, scripts, and other downloadable content

  • Audio and video files

Due to the nature of digital products, once a product has been delivered or accessed, it cannot be returned or refunded. This is standard practice for digital goods globally, as they cannot be “returned” like physical items.

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2. Exceptions

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While refunds are generally not available, we are committed to customer satisfaction and will consider exceptions in the following circumstances:

  1. Defective or Corrupted Files:

    • If a product is delivered with errors or is corrupted and cannot be used as intended, we will provide a replacement file or assist with correcting the issue.

  2. Incorrect Product Delivered:

    • If you receive a product that you did not purchase, we will either provide the correct product or issue an appropriate resolution.

  3. Technical Access Issues:

    • If you experience difficulty accessing a product due to technical issues on our end, we will provide support to ensure you can use the product as intended.

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3. How to Request Support or a Resolution

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If you believe your case qualifies under the exceptions above, please contact us as soon as possible:

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📧 bungamustafa.dijital@gmail.com

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When contacting us, please provide:

  • Your order or transaction details

  • The product name and issue encountered

  • Any relevant screenshots or error messages

We aim to respond to all inquiries within 5–10 business days.

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4. No Unauthorized Resale

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All digital products purchased from BungaMust-Dijital are for personal use or project-specific use.
Reselling, redistributing, or sharing files with others without our explicit permission is strictly prohibited and may void any exception for support.

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5. Commitment to Customer Satisfaction

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Although we generally do not provide refunds for digital products, our team is committed to resolving any legitimate problems promptly and professionally.
We strive to provide solutions that ensure all customers can successfully use and benefit from our products.

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6. Changes to This Refund Policy

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We may update this Refund Policy from time to time to reflect changes in products, delivery methods, or legal requirements.
The Effective Date at the top of this page will indicate when the policy was last updated.
By continuing to purchase or access our products, you agree to any updated terms.

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